PUTRAJAYA (June 16): National digitalisation continues to be the main focus of the Malaysian Communications and Multimedia Commission (MCMC) to assist the country in providing a solid platform for an economic recovery in line with the National Recovery Plan (PPN).

As the regulatory body responsible for the communications sector covering telecommunications and the Internet, post and courier as well as broadcasting, the MCMC said it is committed to continuing to ensure continuity of operations in essential services throughout the movement control order (MCO) period.

“A phased economic reopening is important for essential services to operate at the required level and adopt the standard operating procedures (SOPs) that have been set in a disciplined manner,” the MCMC said in a statement today.

It said the people could utilise Internet connectivity for daily activities, such as e-commerce, working from home (WFH) and home-based teaching and learning (PdPR).

“This can help the government’s effort to reduce infection clusters in the workplace,” it said.

To achieve the PPN agenda, the MCMC said among the programmes developed with the industry are the National Digital Network (JENDELA) for connectivity, the National Courier Accelerator Plan (PAKEJ) for delivery of goods, the transformation of the state MCMC offices and the development of community Internet centres (PIK).

Elaborating on the PAKEJ initiative, the MCMC said more pickup and drop-off (PUDO) points had been set up nationwide.

It said the broadcasting sector had been given permission to continue operating during the MCO period to enable the people to follow current developments safely and comfortably from home, as well as enable them to plan daily activities through authentic and accurate information. improvements to the service level agreement (SLA) with customers being entitled to compensation if there is failure to meet the SLA plus three days, or a guaranteed service package, which will include same day or next day delivery services with a guaranteed delivery time frame, as well as compensation for failure in meeting the agreed standards.

Consumers will also benefit from the review of the licensing framework, which Fadhlullah said will provide a legal framework to protect not only the industry but also the consumers.

This is particularly important for rural areas, as it aims to ensure services are provided even in the far reaches of the country.